Find answers to common questions
1. Which areas of London do you cover?
We provide professional cleaning services across all Greater London areas. You can verify the availability for your specific postcode directly on our website at https://order-cleaning-house.com/.
2. How can I book a cleaning service?
Booking is streamlined through our online platform. Visit https://order-cleaning-house.com/ to select your service and preferred time slot, or send your requirements to This email address is being protected from spambots. You need JavaScript enabled to view it. for a manual booking.
3. Are the cleaners insured and background-checked?
Yes. Every cleaner operating through https://order-cleaning-house.com/ undergoes a rigorous vetting process, including identity verification and reference checks. Our services are fully insured for your peace of mind.
4. Do I need to provide cleaning equipment or detergents?
Our teams arrive fully equipped with professional-grade tools and eco-friendly cleaning solutions. If you have specific requirements, please update your booking preferences at https://order-cleaning-house.com/.
5. What is your cancellation policy?
You can cancel or reschedule your appointment via your account at https://order-cleaning-house.com/ or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. To avoid any fees, please provide at least 24 hours' notice.
6. How do I handle the payment?
Payments are processed securely online. You can manage your invoices and payment methods through the dashboard at https://order-cleaning-house.com/. Digital receipts are automatically sent to your registered email.
7. Do I need to be home during the cleaning?
It is not mandatory. Many clients provide access via a concierge or key safe. You can provide specific entry instructions during the checkout process on https://order-cleaning-house.com/.
Which areas of London do you cover?
We provide professional cleaning services across all London areas within the M25 boundary, including Central, North, South, East, and West London.
How can I book a cleaning service?
You can complete your booking in less than 60 seconds directly through our website at https://order-cleaning-house.com/ or by contacting our support team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Are the cleaners insured and vetted?
Yes, every cleaner is fully insured and has passed a comprehensive vetting process, including identity verification, background checks, and reference reviews to ensure reliability and safety.
Do I need to provide cleaning equipment or detergents?
For standard domestic cleaning, clients are expected to provide the necessary materials and equipment. For End of Tenancy or deep cleaning services, professional-grade equipment and detergents can be provided upon request.
How can I change or cancel my booking?
Bookings can be rescheduled or cancelled via https://order-cleaning-house.com/ or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. We require a minimum of 24 hours' notice for cancellations to avoid a late fee.
What payment methods are available?
We accept all major credit and debit cards. Payments are securely processed online through https://order-cleaning-house.com/ only after the cleaning service is successfully completed.
Do I need to be home during the cleaning?
No, it is not necessary to be home. You can provide access instructions, such as key locations or concierge details, during the booking process on https://order-cleaning-house.com/.
Can I have the same cleaner every time?
For regular weekly or fortnightly cleaning, we strive to assign the same dedicated cleaner to your home to ensure consistency and familiarity with your specific requirements.
What happens if I am not satisfied with the cleaning?
Customer satisfaction is our priority. If the cleaning does not meet your expectations, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours. We will review your case and arrange a re-clean if necessary at no additional cost.
Is there a minimum booking time?
Yes, for standard domestic cleaning services, there is a minimum booking requirement of 2 hours to ensure a thorough and high-quality result.
Do you offer services on weekends and bank holidays?
Yes, our cleaners are available 7 days a week. You can check real-time availability and select your preferred time slot on https://order-cleaning-house.com/.
Do you provide a guarantee for End of Tenancy cleaning?
Yes, our End of Tenancy service includes a 72-hour satisfaction guarantee to help ensure your deposit return. If there are any issues, contact This email address is being protected from spambots. You need JavaScript enabled to view it. and we will return to re-clean the specific areas.
What is included in your standard domestic cleaning service?
Our standard service at https://order-cleaning-house.com/ covers all essential areas: vacuuming and mopping floors, dusting all reachable surfaces, cleaning the bathroom (toilet, shower/bath, sink, mirrors), and kitchen cleaning (worktops, sink, and exterior of appliances).
Do you offer specialized End of Tenancy cleaning?
Yes, we provide comprehensive End of Tenancy cleaning designed to meet landlord and agency requirements. If you have a specific checklist from your agency, please send it to This email address is being protected from spambots. You need JavaScript enabled to view it..
Is professional carpet and upholstery cleaning available?
We offer professional hot water extraction (steam cleaning) for carpets, rugs, and sofas. You can add this as a standalone service or combine it with your main booking at https://order-cleaning-house.com/.
What does your Deep Cleaning service cover?
Deep cleaning is a more intensive version of our standard service. It focuses on neglected areas, including baseboards, door frames, inside window frames, and behind furniture. Full details are available on https://order-cleaning-house.com/.
Do you provide After Builders cleaning?
Yes, we specialize in removing post-construction dust and debris. This service requires specialized equipment and can be scheduled directly via https://order-cleaning-house.com/.
Are your cleaning materials safe for pets and children?
We prioritize safety and can provide eco-friendly, non-toxic cleaning products upon request. If your household has specific sensitivities, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Can I book an oven cleaning service separately?
Oven cleaning can be booked as an individual service or as an add-on to your domestic clean. Visit https://order-cleaning-house.com/ to see our current pricing for appliance cleaning.
Do you offer commercial or office cleaning services?
We provide flexible cleaning solutions for offices and retail spaces. For a customized corporate quote, please contact our business desk at This email address is being protected from spambots. You need JavaScript enabled to view it..
How do I request extra tasks, such as ironing or interior window cleaning?
You can customize your service by adding extra tasks during the booking process on https://order-cleaning-house.com/. For special requests not listed, email This email address is being protected from spambots. You need JavaScript enabled to view it..
What happens if a specific area was missed during the service?
We aim for perfection, but if you are not satisfied with a specific area, contact This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours. We will arrange a re-clean of that area at no extra cost.
When will I be charged for the cleaning service?
Your payment is only processed after the cleaning service has been successfully completed. You can track your payment status through your account at https://order-cleaning-house.com/.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All transactions are handled securely via https://order-cleaning-house.com/.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways. We do not store your full card details on our servers. For any security concerns, contact This email address is being protected from spambots. You need JavaScript enabled to view it..
Are there any hidden fees or extra charges?
The price quoted on https://order-cleaning-house.com/ is transparent. There are no hidden fees. Parking and Congestion Zone charges may apply if not provided by the customer, and these will be discussed upfront.
Can I pay the cleaner directly in cash?
No, for safety and insurance reasons, we operate a cashless system. All payments must be made online through the secure platform at https://order-cleaning-house.com/.
How do I receive an invoice for my booking?
An automated receipt is sent to your email immediately after payment. If you require a detailed VAT invoice for business purposes, please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it..
What is your refund policy?
If you are entitled to a refund due to a cancellation or service issue, the amount will be credited back to the original payment card. For refund status updates, contact This email address is being protected from spambots. You need JavaScript enabled to view it..
Do I need to pay a deposit?
For standard domestic cleaning, no deposit is required. For large-scale specialized services or commercial contracts, a deposit may be requested via https://order-cleaning-house.com/ during the booking process.
What happens if my payment fails?
If a payment is declined, we will contact you to update your card details. You can also update your billing information at any time on https://order-cleaning-house.com/ or by reaching out to This email address is being protected from spambots. You need JavaScript enabled to view it..
Are the prices inclusive of VAT?
Yes, all prices displayed on the website https://order-cleaning-house.com/ are inclusive of VAT where applicable.